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Contact Info
Phone Number
Email Address
Location
02 Princes Street, Toronto, Venice, Ca 124
Popular Questions
Neoteric is dedicated to bringing customers the best selection of gear
How can I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart. Then proceed to checkout, provide your shipping information, select a payment method, and confirm your order.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for online orders. You can choose the most convenient payment option during the checkout process.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please check our shipping information page for the list of countries we currently ship to.
How long will it take to receive my order?
The delivery time depends on your location and the shipping method chosen. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. However, please note that these are estimated times and can vary.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.
What is your return/exchange policy?
We have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please refer to our returns and exchanges page for detailed instructions.
Are the products on your website true to size?
We strive to provide accurate sizing information for each product. However, please note that sizing may vary slightly between different brands and styles. We recommend referring to the specific size charts provided on the product pages to ensure the best fit.
How can I contact your customer support team?
You can contact our customer support team by email, phone, or through the contact form on our website. Our customer support representatives are available during business hours to assist you with any inquiries or concerns.
Do you offer gift cards?
Yes, we offer electronic gift cards that can be purchased directly from our website. They make a perfect gift for friends and family who love fashion.
Do you have a loyalty program?
Yes, we value our loyal customers. We have a rewards program where you can earn points for every purchase. These points can be redeemed for discounts on future orders.